消息

TUIKit/tui-customer-service-plugin/utils/env.ts

@@ -0,0 +1,15 @@
+import { getPlatform } from '@tencentcloud/universal-api';
+declare const uni: any;
+
+export const isPC = getPlatform() === 'pc';
+
+export const isH5 = getPlatform() === 'h5';
+
+export const isWeChat = getPlatform() === 'wechat';
+
+export const isApp = getPlatform() === 'app';
+
+export const isUniFrameWork = typeof uni !== 'undefined';
+
+// H5、小程序、app 均认为是手机端产品，如果需要统一手机端 UI 样式，可以直接用 isMobile 控制
+export const isMobile = isH5 || isWeChat || isApp;

TUIKit/tui-customer-service-plugin/utils/index.ts

@@ -0,0 +1,56 @@
+import { customerServicePayloadType, IMessageModel } from '../interface';
+import { CUSTOM_MESSAGE_SRC, TYPES } from '../constant';
+
+// Determine if it is a JSON string
+export function isJSON(str: string): boolean {
+  // eslint-disable-next-line no-useless-escape
+  if (typeof str === 'string') {
+    try {
+      const data = JSON.parse(str);
+      if (data) {
+        return true;
+      }
+      return false;
+    } catch (error: any) {
+      return false;
+    }
+  }
+  return false;
+}
+
+// Determine if it is a JSON string
+export function JSONToObject(str: string) {
+  if (!isJSON(str)) {
+    return str;
+  }
+  return JSON.parse(str);
+}
+
+export function isCustomerServiceMessage(message: IMessageModel): boolean {
+  const customerServicePayload: customerServicePayloadType = JSONToObject(message?.payload?.data);
+  return Number(customerServicePayload?.customerServicePlugin) === 0 || Number(customerServicePayload?.chatbotPlugin) === 1;
+}
+
+export const isMessageRating = (message: IMessageModel): boolean => {
+  const customerServicePayload: customerServicePayloadType = JSONToObject(message?.payload?.data);
+  return isCustomerServiceMessage(message) && customerServicePayload.src === CUSTOM_MESSAGE_SRC.MENU;
+};
+
+export const isMessageInvisible = (message: IMessageModel): boolean => {
+  const customerServicePayload: customerServicePayloadType = JSONToObject(message?.payload?.data);
+  const robotCommandArray = ['feedback', 'updateBotStatus'];
+  const whiteList = [
+    CUSTOM_MESSAGE_SRC.MENU,
+    CUSTOM_MESSAGE_SRC.BRANCH,
+    CUSTOM_MESSAGE_SRC.BRANCH_NUMBER,
+    CUSTOM_MESSAGE_SRC.FROM_INPUT,
+    CUSTOM_MESSAGE_SRC.PRODUCT_CARD,
+    CUSTOM_MESSAGE_SRC.ROBOT_MSG,
+    CUSTOM_MESSAGE_SRC.RICH_TEXT,
+    CUSTOM_MESSAGE_SRC.STREAM_TEXT,
+  ];
+  const isCustomerMessage = message?.type === TYPES.MSG_CUSTOM;
+  const isCustomerInvisible = customerServicePayload?.src && !whiteList.includes(customerServicePayload?.src);
+  const isRobot = customerServicePayload?.src === CUSTOM_MESSAGE_SRC.ROBOT && robotCommandArray.indexOf(customerServicePayload?.content?.command) !== -1;
+  return isCustomerMessage && (isCustomerInvisible || isRobot);
+};